Shipping & Returns Policy

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Orders are processed after written acceptance by Biomedica and satisfaction of any applicable payment or other order conditions.

Processing times and estimated dispatch dates depend on product availability, supplier arrangements and the requirements of the individual order.

Requested product formats may require additional preparation or sourcing time. Availability and estimated lead times will be confirmed before the order is accepted.

Shipping arrangements are agreed for each order.

Depending on the destination and order requirements, shipments may be arranged through an appropriate courier or specialist transport provider.

Shipping costs, estimated transit times, delivery arrangements and any applicable customs or import requirements will be communicated as part of the quotation or order confirmation.

Delivery estimates are not guaranteed unless expressly agreed in writing and legally enforceable.

Biomedica's hTSC-derived Secretome must be stored at −80°C in accordance with the applicable product documentation.

The transport method and packaging must be appropriate for the agreed shipment and destination.

Customers are responsible for providing accurate delivery details, ensuring that the destination can receive the shipment, and following any instructions supplied for receipt, storage and handling.

Any special transport or temperature-monitoring arrangements will be confirmed for the relevant order where applicable.

Customers purchasing for delivery outside Thailand are responsible for understanding and complying with the import, customs, permits and other requirements applicable to their destination, except to the extent that the written order terms allocate a particular responsibility to Biomedica.

Orders may be delayed or declined if the required documentation, authorisations or shipping arrangements cannot be confirmed.

Customers should confirm that the product can lawfully be imported and received for its stated research use before placing an order.

Customers should inspect the shipment promptly after delivery.

Any visible damage, incorrect items, missing items or concerns about the shipment's condition should be reported to Biomedica as soon as reasonably practicable.

Please include the order reference, a description of the issue and supporting photographs or other relevant evidence where available.

Where there is a concern about temperature control or product integrity, customers should retain the relevant shipping and temperature records and follow the applicable product documentation.

Due to the nature of biological materials and the importance of maintaining appropriate storage and handling conditions, returns are generally not accepted for change of mind or ordering errors.

Returns must not be sent without prior written authorisation from Biomedica.

Where a product is incorrect, arrives damaged or is reasonably suspected to be inconsistent with the agreed specifications, Biomedica will review the matter and determine an appropriate resolution in accordance with the order terms and applicable law.

Depending on the circumstances, an appropriate resolution may include replacement, refund, credit or another remedy where agreed or required by law.

Products must not be returned unless Biomedica has provided written instructions for doing so.

Cancellation requests must be submitted in writing.

Whether an order can be cancelled depends on the stage of fulfilment, the applicable order terms and whether the product has already been prepared, dispatched or otherwise committed to the order.

Any deposit or cancellation charge will be handled in accordance with the terms communicated and agreed before the order was accepted and applicable law.

For shipping, delivery or return enquiries, please contact:

Biomedica
Email: info@biomedi.ca
Legal entity: Biomedica Co., Ltd.